Shipping & Delivery Policy
📦 Shipping & Delivery Policy
Last Updated: February 10, 2025
Thank you for shopping at Casentity! We are committed to delivering high-quality iPhone cases and accessories as quickly and efficiently as possible. Below is our shipping policy, outlining processing times, shipping costs, and estimated delivery times.
📍 Processing & Handling Time
- All orders are processed within 1-3 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order has been processed, you will receive a shipping confirmation email with tracking details.
🚚 Estimated Shipping Times
We ship worldwide! Below are the estimated delivery times by region:
📍 United States: 7-15 business days
🌍 Canada & Europe: 10-20 business days
🌎 Australia & Other International Locations: 10-25 business days
🚀 Expedited Shipping (if applicable): Available at checkout for select locations.
⏳ Note: These are estimated shipping times and may vary due to factors beyond our control, such as carrier delays, customs processing, or seasonal demand.
💰 Shipping Costs
- Standard Shipping: $1.99 (flat rate for all orders under $30)
- FREE Standard Shipping: On all orders over $30
- Expedited Shipping: (if available) Cost varies by location and will be displayed at checkout.
🔍 Order Tracking & Delivery
- Once your order ships, you will receive a tracking number via email.
- Tracking updates may take 24-48 hours to reflect in the system.
- If you have not received tracking details within 5 business days, please contact our support team at cas.entity@gmail.com.
📦 Lost, Delayed, or Damaged Shipments
- If your package is delayed beyond the estimated time, please allow a few extra business days before reaching out.
- If your package is marked as delivered but you did not receive it, check with your neighbors, local post office, or shipping carrier.
- If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will assist you in getting a replacement.
❓ Frequently Asked Questions (FAQ)
📌 Do you ship worldwide?
Yes! We ship to most countries. If your country is not available at checkout, please contact us at cas.entity@gmail.com.
📌 Can I change my shipping address after placing an order?
We process orders quickly! If you need to update your address, please contact us within 24 hours of placing your order.
📌 My order is taking longer than expected. What should I do?
Please check your tracking link for updates. If your order is significantly delayed, contact us, and we will assist you.
📩 Need Help? Contact Us!
For any questions about shipping, feel free to reach out to our support team:
📧 Email: cas.entity@gmail.com